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Return Policy

Easy Returns at UNDERU

At UNDERU, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you're not happy with your order, we gladly accept returns for a full refund within 30 days of delivery.

Returning an item is a breeze! Follow these three simple steps to ensure a quick refund:

  1. Send the product(s) back to us at the address below.
  2. Include a small note with the following details:
    • Full Name
    • Order Number
    • Reason for Return (Not Suitable/Faulty/Incorrect Item received/Other)
  3. Items must be returned unopened, unused, and unworn.

Once we receive and process your return, we'll send you a confirmation email or SMS. Please note that customers are responsible for all return shipping costs.

Our returns address is:

UnderU Customer Service Team
Unit 8c Hadham Industrial Estate
Church End
Little Hadham
SG11 2DY

Thank you for choosing UNDERU! We appreciate your business and are here to make your shopping experience enjoyable.

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