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Delivery & Returns

DELIVERY:

UK Delivery:

  • Standard: £3.95 (3-5 working days)
  • First Class: £4.50 (1-2 working days)
  • Express (Next-Day): £5.75 (Order by 3pm, Mon-Fri)
  • Free UK Shipping on orders over £30.

Orders are delivered by Royal Mail, with tracking available on the Royal Mail Track & Trace website: Track and Trace - Track your Item | Royal Mail Group Ltd

Express orders placed after 3pm are processed next working day. Orders after 3pm on Friday processed on the following Monday for Tuesday delivery.

European / International Delivery: £15.00 flat fee.

  • European/International: 5-10 working days
  • Tracked via Royal Mail Track & Trace website.
  • Order dispatch email includes Royal Mail tracking number.

RETURNS:

  • Return within 30 days for refund or exchange.
  • Use the attached form with order number, indicating refund/exchange.
  • For exchanges, specify product and size. Place form in the parcel with returned items.

Address for returns:

UNDERU.com Customer Service Team,
Unit 8C Hadham Industrial Estate,
Church End, Little Hadham,
Hertfordshire, SG11 2DY, UK

Acceptable returns: Resalable condition, unworn, undamaged, with all tags attached.

Worn underwear and swimwear is not accepted due to hygiene purposes.

Postage cost is the responsibility of the customer. Recommend: Royal Mail Tracked 48 (Second Class) post.

Returns policy for bundled offers: All items must be returned together for refund or exchange.

Faulty or incomplete items: Contact us (check your junk folder if you have not heard back)

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