UNDERU RETURNS POLICY

Hassle-Free Returns at UNDERU - Shop with Confidence

At UNDERU, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

RETURN WINDOW

You may return items within 14 days of delivery for a refund on the product cost to your original payment method, or a credit note.

RETURN CONDITIONS

To be eligible for a return, items must be:

• Unopened, unused, sealed and unworn
• In original packaging with all tags and labels attached

Please note: For hygiene reasons, we cannot accept returns on underwear or swimwear if the packaging has been opened or the hygiene seal removed.

RETURN SHIPPING

• Customers are responsible for return postage costs
• If you received a faulty or incorrect item, please contact our Customer Services team to request a pre-paid Royal Mail return label (UK Only)
• Email: customerservices@underu.com

HOW TO RETURN AN ITEM

Returning an item is easy. Please follow the steps below:

• Complete the UNDERU Returns Slip

This form is included with your order and helps us process your return quickly.

Please fill in all relevant sections, including your order number, name, item details, reason for return (using the return codes), and whether you require a refund or exchange.

• Missing the Returns Slip?

If you cannot find your UNDERU Returns Slip, you can download one here:  Download Returns Slip; or alternatively please email our Customer Service team at customerservices@underu.com with the following information:

• •  Your Full Name
  • Order Number
  • Item(s) being returned
  • Reason for return (e.g. Doesn’t fit, Faulty, Incorrect Item, etc.)
  • Whether you’d like a refund or exchange (and the desired size/colour, if applicable)
    

Package your item securely

Ensure the item is unworn, in its original packaging, with all tags and hygiene seals intact (where applicable).

Include the completed Returns Slip inside the parcel. 

• Send your return to:
  

UNDERU Customer Service Team
Unit 8c Hadham Industrial Estate
Church End
Little Hadham
Hertfordshire
SG11 2DY
United Kingdom

For UK customers returning faulty or incorrect items, please contact us for a pre-paid Royal Mail returns label.

REFUND PROCESSING TIME 

Once we receive your return, we aim to process your refund within 14 days. A confirmation email will be sent once your refund is completed.

Thank you for choosing UNDERU! We value your business and are committed to making your shopping experience enjoying and hassle-free.