Dear Loyal Customer,
Yes, we are in very unusual times. Things are looking a bit scary right now, but all we can do is pull together, follow best advice, and hope that we get through this as best we can.
With that in mind, I just wanted to personally assure you that we at UnderU continue to operate as best we can and follow the Government’s advice. We continue to fulfil orders as normal, aiming for same-day dispatch on many orders, and have plans in place to do so for the foreseeable.
Is it safe to shop from our site?
We are operating in line with advice from the World Health Organisation and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to.
Will I still receive my order/return/exchange?
Please be assured that we are monitoring the situation very closely and will be in touch if there is any update to your order, exchange or refund.
What about the delivery of my purchase?
Your orders will continue to be delivered using a mix of Royal Mail and DPD Local, and for overseas customers your local national postal service as well. Our team here will continue to monitor the situation very closely and aim at making sure all appropriate health and hygiene standards are adhered to.
Aside from the above business-continuity message I would also like to wish each and every one of you, and your friends, families and colleagues, the best of luck through this challenging time – let’s pull together and do our best to support everyone around us.
Thank you for your continued loyalty and kindest regards,