Return Postage

Please return all unwanted products to:

www.UnderU.com
The Old Brewhouse
Sacombe Park
Near Ware
Hertfordshire
SG12 0JB
United Kingdom

 

Returned products are the responsibility of the customer until it reaches UnderU.com. We therefore recommend that all returned products are sent by recorded delivery. UnderU.com is not liable for any return postage charges.

RETURNS POLICY

To help an UnderU representative process your return, please complete the Returns Form enclosed with your product(s) and follow the guidelines stated on the form.

If you have any queries, please do not hesitate to contact us via email at CustomerServices@UnderU.com or call (0844) 557-3252.

Please note that the following conditions apply to all refunds and/or exchanges requested:

• Returns must be received by UnderU.com within 28 days of receiving your order. During the Christmas and Valentine's Day time period (November - March) the returns period is extended to 35 days.
• Both the product and packaging must be in a re-saleable condition in order to qualify for a refund. Do not return products in soft packaging such as envelopes or Jiffy bags as they will not be accepted.
• Products will not be accepted where they have been worn or washed.
• For reasons of hygiene, health and safety, we are unable to accept the return of thongs, jock straps and strings.
• Discounted products are excluded from our general returns policy and may not be refunded.
• Products should not be marked or stained by strong perfumes, aftershaves and deodorants.

These conditions do not affect your statutory rights.